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We will get back to you within 48 hours, Monday to Friday. Provide us with as many details as possible (product, size, order number) so we can help you faster.
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Response within 48 hours
Free shipping in Canada
Returns within 15 days
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Frequently Asked Questions
What size should I choose?
Our grip socks come in three sizes. XXS: children aged 4 to 7, in white. Medium: women’s shoe sizes 5 to 8 US, men’s 4 to 7 US. Large: women’s shoe sizes 9 to 13 US, men’s 8 to 12 US. Hesitating between two sizes? Email us with the subject line “Size selection,” and we’ll be happy to advise you.
What are the delivery times?
Shipping is free across Canada, with no minimum purchase required. Your order will be shipped within 1 to 2 business days via Canada Post or UPS, and then delivered in 3 to 7 business days depending on your region. You will receive your tracking number by email as soon as it ships.
Can I return or exchange an item?
Yes. You have 15 days after receipt to request a return: the item must be new, unworn, unwashed, and in its original packaging, with your proof of purchase. Please write to us before sending anything, and we will provide you with the return address. Return shipping costs are at your expense. For an exchange, return the item, then place a new order. Sale items and gift cards are non-returnable.
How do I care for my grip socks?
Wash them in cold water, without bleach, and let them air dry. Avoid the tumble dryer: your grip socks and their non-slip pads will last longer.
Do you take orders for clubs and teams?
Yes. Our grip socks are available in bundles of up to 24 pairs. For a larger team order, head over to our Club page: a dedicated form allows you to introduce your club and your needs to us.